Alright, another rant.
Every-time I get to thinking I've been too harsh on my fertility clinic.. they do something stupid.
I know they're human, but sometimes they seem to unintentionally hate on me.
I can be pretty annoying, I will give them that but still.
Perhaps if I psychoanalyse myself, I'll discover that I'm venting my rage at them due to feeling semi-helpless about my own situation but no one wants to read that, this is the internet!
So.. after my last appointment with my specialist ob-gyn, I again had to order a metric butt-tonne of medications and what not, so I spoke with the clinic and we arranged for me to come in on Monday just gone to collect the items.
The person I spoke to seemed competent and helpful. So I turn up on Monday morning at the time we discussed to pick up my swag and collection of old fashioned terminology and buzz words.. I tell the receptionist what I'm doing there. She's like cool, wait over there in the naughty corner.
Perhaps she forgets I'm in hearing range, and literally like six steps away from her because she says to the nurse that comes out "I don't know, she's probably here for a test result or something."
This is after I have said to her, less than two minutes ago that "Hi, I'm Lucky Tiger, I'm here to collect the medication that I paid for last week.'
The nurse then comes over to me and asks what I'm there for.
I shirt you not.. by now I can feel my face contorting into my customer-service-in-the-face-of-Satan-grimace. I am so not impressed by this, and even less so when they direct me into a little room and leave me for about ten minutes. They did on this occasion tell me to help myself to a drink or a snack of cheese and crackers which was something, but I'm watching my watch because I allotted myself a certain time-frame and now my portable sundial was pointing towards 'hey, time to go to work soon!' o'clock.
She comes back in the room and tells me, honey sweetie darling, you haven't got an appointment but we'll help you out this time. I am so grateful for your mercy, random nurse. So, so kind.
They then try to withhold my medication?
Yeah sure, I do not need some of it urgently but I've paid for it, I've come here all special to pick it up and I'd rather have it at my house ready to go then having to run down here again with this awkward parking and people who erase my appointments willy nilly...
And to be frank.. I have little faith you would even hold the medication for me and not get rid of it 'accidentally' then question the paper trail later to prove I've paid for it, asking why I didn't pick it up at the time.
I stand my ground and tell them I'm taking it with me, I'm again left in this stupid little room for another five minutes or so while they 'check on that'. Which was either them trying to find where they left it, or finding it within ten seconds and spending the rest of the time bitching about me over the CCTV.
After some time she touches on these questions and then it's time to go. She picks up one of the medicine bags... the costly one they didn't want to give me and carries out to the lobby. She then tries to walk away with it after farewelling me, and does the "oh, this old thing? Silly me!" routine.
I'm not sure how sincere it is but I sincerely reckon they doubt my intelligence.
Reluctantly handing over the bag, the nurse again farewells me by way of telling me to make an appointment next time.
I got to leave with the frustration of having to fight for what I paid for, the knowledge that making an appointment apparently means nothing anyway, that they haven't retained an accurate record of what I've been shown so far, that when I clearly tell someone what I'm there for they forget two seconds later and that I was now going to be late for work.
Every-time I get to thinking I've been too harsh on my fertility clinic.. they do something stupid.
I know they're human, but sometimes they seem to unintentionally hate on me.
I can be pretty annoying, I will give them that but still.
Perhaps if I psychoanalyse myself, I'll discover that I'm venting my rage at them due to feeling semi-helpless about my own situation but no one wants to read that, this is the internet!
So.. after my last appointment with my specialist ob-gyn, I again had to order a metric butt-tonne of medications and what not, so I spoke with the clinic and we arranged for me to come in on Monday just gone to collect the items.
The person I spoke to seemed competent and helpful. So I turn up on Monday morning at the time we discussed to pick up my swag and collection of old fashioned terminology and buzz words.. I tell the receptionist what I'm doing there. She's like cool, wait over there in the naughty corner.
Perhaps she forgets I'm in hearing range, and literally like six steps away from her because she says to the nurse that comes out "I don't know, she's probably here for a test result or something."
This is after I have said to her, less than two minutes ago that "Hi, I'm Lucky Tiger, I'm here to collect the medication that I paid for last week.'
The nurse then comes over to me and asks what I'm there for.
She comes back in the room and tells me, honey sweetie darling, you haven't got an appointment but we'll help you out this time. I am so grateful for your mercy, random nurse. So, so kind.
They then try to withhold my medication?
Yeah sure, I do not need some of it urgently but I've paid for it, I've come here all special to pick it up and I'd rather have it at my house ready to go then having to run down here again with this awkward parking and people who erase my appointments willy nilly...
And to be frank.. I have little faith you would even hold the medication for me and not get rid of it 'accidentally' then question the paper trail later to prove I've paid for it, asking why I didn't pick it up at the time.
I stand my ground and tell them I'm taking it with me, I'm again left in this stupid little room for another five minutes or so while they 'check on that'. Which was either them trying to find where they left it, or finding it within ten seconds and spending the rest of the time bitching about me over the CCTV.
Eventually they relent and bring the entire costly bag out, and then tell me that we're going to go through the entire training for the needles. This will take another twenty minutes, apparently. By now I'm in danger of running late for work and besides, I've already been through all of this needle business. She's checking her list of things to tell me about it with a frown, and trying so hard to run my through the entire needle training that she's ignoring my questions about the medicine I'm NOT familiar with.
After some time she touches on these questions and then it's time to go. She picks up one of the medicine bags... the costly one they didn't want to give me and carries out to the lobby. She then tries to walk away with it after farewelling me, and does the "oh, this old thing? Silly me!" routine.
I'm not sure how sincere it is but I sincerely reckon they doubt my intelligence.
Reluctantly handing over the bag, the nurse again farewells me by way of telling me to make an appointment next time.
I got to leave with the frustration of having to fight for what I paid for, the knowledge that making an appointment apparently means nothing anyway, that they haven't retained an accurate record of what I've been shown so far, that when I clearly tell someone what I'm there for they forget two seconds later and that I was now going to be late for work.
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